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Customer Experience Project Intern

Location
Dayton, OH

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Tayloru00A0Communicationsu00A0is seekingu00A0a Customer Experience Project Intern in Dayton, OH.u00A0u00A0We are looking foru00A0anu00A0innovative, resourceful, energetic, and talented individual whou00A0is ready to take the nextu00A0step towards their career. Thisu00A0paid internshipu00A0isu00A0a great opportunity to developu00A0real-life experience, while contributing to new and existing initiatives as part of a fast-paced team within a large, fast-growing organization.u00A0Shift Available:Monday u2013 FridayFlexible Scheduling During Business Hoursu00A0Responsibilities Include:The Customer Experience Project Internu00A0will work in close collaboration with Customer Experience leaders, gaining exposure to business critical projects in the following areas:comCompetitive market researchEmerging Customer Success technologiesThe role of all in customeru00A0service:Driving operational efficiencyu00A0by reducingu00A0errors in common, routine tasksu00A0viau00A0ChatbotsCreating revenue expansion opportunities thru suggestive up-sell/cross-sell prompts, trackingu00A0offer extensions & acceptance ratesCustomer support engagement channelsu00A0u00A0Minimum Qualifications:Ability to multitask in a high volume, fast paced environmentDemonstrated proficiency with Microsoft Office Suite u2013 Excel, Word, PowerPointExcellent verbal and written communication skillsStrong intellectualu00A0curiosityStrong attention to detailExperience providing excellent customer serviceu00A0u00A0About Our CompanyTaylor Communications is a go-to-market subsidiary of Taylor Corporation. For more than a century, we've been providing outstanding service and developing innovative products that leverage the technology of our time. By providing market-specific insights and a compelling portfoliou00A0of solutions to the healthcare, financial services, commercial and industrial markets, we have become the recognized leader in the management and execution of mission-critical communications.u00A0For more information, visitu00A0****

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