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Oracle Digital Support Intern - Oracle Veteran Internship Program

Location
Redwood City, CA

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Oracle Digital Support Intern - Oracle Veteran Internship Program
Preferred Qualifications
Title:
Oracle VeteranInternship Program
Oracle DigitalSupport Intern
Location:
Redwood, CA
(relocationand/or travel not available)
About the OracleDigital Support Intern Position:
This position focuses primarily on supporting and
onboarding inside sales, named Oracle Digital, within North America. Oracle
Digital Support Services provides internal support to the Oracle Digital
Americas (US and Canada) and India locations. This position also contributes to
other areas of support within North America Sales as needed.
The veteran intern will be exposed to the role in its
entirety and be included on every initiative to provide opportunity for deeper
perspective into what it is like to work on a team like this in an corporate
enterprise environment.
In this role the veteran intern will:
Support teams in a Sales environment working
directly with business leadership on all relevant initiatives/events/media
driven activities
Support Windows/MAC OS, desktop applications,
hardware, telephony, network, and enterprise applications
Proven effective support for users in several,
global locations, installing and supporting applications - via on-site, over
the phone, and remote software
Contribute to the delivery of application and
system training to Inside Sales (Oracle Products, Systems, Processes and Best
Practices)
Maintain and/or implement software/hardware
project(s) and/or internal systems
Participate in and coordinate testing of new
releases of desktop applications
Log service requests/bugs against applications
and follow up with IT and Development
Provide statistics and feedback to various lines
of business surrounding applicable areas of operation
Recommend and order equipment, while tracking
asset inventory and budget
Functional and interested in videography,
photography, and related editing tools
In this role the veteran intern will be responsible for:
Frequent interactions with supervisors and/or
functional peer group managers and senior management
Identifying and analyzing current workflow
issues, develop new workflows and operation reports, provide recommendations,
as well as conduct operational presentations to management
Defining reporting requirements, framing
customer expectations, and collaborating with internal support groups to
coordinate and implement the resources necessary to ensure successful
deployment within the division
Maintaining technical and professional
proficiency
Required Skillsand Experience:
MUST BE US Veteran transitioning from active
service
Demonstrated
leadership skills/potential in a technical customer
support/helpdesk environment a
must
Detailed
knowledge of PC/Laptop hardware technology and troubleshooting
Detailed
knowledge and proven skills surrounding current desktop operating systems and
applications in a corporate, networked environment: Base images, Windows,
MS Office Suite, mail clients, browsers and browser based applications,
antivirus software, etc.
Must display strong ability to train end-users and
articulate at any level
Must be able to work in an interrupt-driven environment
Preferred Education and Experience:
BA/BS degree and/or 5 years relevant technical
experience
Minimum 5 years successful leadership experience
managing virtual IT teams in a sales environment
Technical knowledge, quality of work, high
motivation, and proven interpersonal/cross disciplines and troubleshooting
skills are key to success in this role and position
Knowledge, Skills andAbilities:
Proven forward thinker for successfully driving
change
Critical thinker and solution provider
Work independently in a team environment
Ability to work well under pressure on multiple
projects simultaneously while properly adjusting priorities as needed
Ability to diagnose and solve very complex
issues or know when to engage outside assistance
Candidate must have strong interpersonal and
communication skills
About the Company:****
the gold standard for database technology and applications in enterprises
throughout the world: With annual revenues greater than US$37.7 billion
and more than 430,000 customers— including 100 of the Fortune 100—Oracle is a
global provider of enterprise cloud computing. Deployed across industries in
more than 175 countries, Oracle empowers business of all sizes on their journey
to digital transformation. Oracle Cloud provides leading-edge capabilities in
software as a service (SaaS), infrastructure as a service (IaaS), and data as a
service (DaaS). For more than 35 years, Oracle is the enterprise technology
partner that positions companies for tomorrow, today.
About Oracle Veteran Internship Program:
Oracle is proud to sponsor an internship and integration program that
exposes transitioning military veterans to the corporate culture, provides
hands-on job-skill training and experience, and offers enhanced professional
and personal development. At Oracle,
we are committed to the development and professional growth of our veterans.
Our paid intern program is specifically designed to aid military
veterans injured during training missions and military campaigns worldwide in their transition to a career in the private or
public sector.
Veterans accepted into our program will work closely with
corporate leadership, military veteran coaches and HR professionals to help
prepare for a successful transition. Interns will engage in on-the-job training
and professional development in fields such as information technology,
technical/systems consulting, technical support, facilities, finance, human
resources, logistics, marketing, sales or developmental training in sales or
for customer support (as available).
Additional Information:
Hourly wage is $25 per
hour. This is a 40 hour per week
position
Detailed Description and Job Requirements
This job code is utilized for the majority of our temporary hires. The individual is performing hourly job duties as defined under the Fair Labor Standards Act.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
Job:
All Roles
Location:
US-CA,California-Redwood City
Job Type:
Temporary Employee Hire
Organization:
Oracle

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