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IT Support Intern

Company name
Planet Aid

Location
Milford, MA

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POSITION: Information Technology Support InternPOSITION RESPONSIBLE TO: Manager of Information TechnologyPRIMARY RESPONSIBILITIES:· Position handles all tier one and some tier two IT help desk support needs for Planet Aid· Responsible for installation, maintenance and troubleshooting of Windows 10 PC’s, printers, cell phones (android & iPhone), peripherals, and other hardware and software.· Deploy IT equipment new employees.· Daily telecommunications system troubleshooting and support. (Polycom)· Keep master inventory of all IT equipment issued. Follow refresh schedule for outdated equipment. Make recommendations for replacements.· Work within Active Directory to maintain network group policies, user groups, distribution lists, and overall access to the network.· End user support and training as neededESSENTIAL FUNCTIONS:· Ability to lift at least 40 lbs (typically computer equipment)SKILLS REQUIRED FOR POSITION:· Ability to communicate in a clear, concise manner both written and verbally.· Must be computer literate with competence in Microsoft Office and other third party software.· Ability to interact with public, staff and clients in a professional and responsive manner.· Ability to develop sufficient understanding of agency functioning and goals in order to develop appropriate priorities.· Ability to work with minimal supervision in a multi-task environment.MINIMUM ACADEMIC PREPARATION AND PROFESSIONAL EXPERIENCE:· Attempting an Associate’s or Bachelor’s Degree from an accredited university.· Minimum of two years of experience in IT or related field.PERFORMANCE REVIEW:· Probationary period is for six (6) months· Performance will be reviewed six (6) months after date of hire and yearly thereafter

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Planet Aid

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