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Job Details

Data Analytics Intern

Company name
PrismHR

Location
Hopkinton, MA

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Profile

You will help the Customer Support Manager with activities performed in support of the data analytics needs of the customer support organization. You will also build Salesforce dashboards and excel reports to compare data and look at trends, as well as interact with other functions in PrismHR.

Customer Support is a group of over 40 individuals supporting the PrismHR suite of products. We respond directly to customer support requests, facilitate software improvements through customer feedback with our product management, and manage the needs of our clients, as they service their customers HR, payroll and benefits needs.

SPECIFIC DUTIES and RESPONSIBILITIES:



  • Create reports and dashboards in Salesforce that provide insight into the current activities of Customer Support and agent performance.
  • Analyze Customer Support data from Salesforce or JIRA to improve the quality and efficiency of our services.
  • Develop and research impactful improvements in operational processes or data collection
  • Maintain the accuracy of Customer Support information in data repositories
  • Communicate, validate and explain analysis to internal and external stakeholders




SKILLS and EXPERIENCE:



  • Currently pursuing a Bachelors Degree in related field
  • Strong computer skills (MS Excel, Salesforce)
  • Strong data analytical skills
  • Exceptional problem solving skills
  • Ability to clearly communicate findings and results.
  • Willingness to perform highly detailed work.




PrismHR is an EO/AA/VEV/Disabled Employer

Diversity Candidates are encouraged to apply

Company info

PrismHR

Company Profile

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