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Job Details

IT Technical Support Summer Internship

Company name
Symmes Maini & McKee Associates

Location
Cambridge, MA

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SMMA is seeking a student to join our Information Technology team for the summer.

We offer a fast-paced, team-oriented environment that promotes intellectual and creative growth. The candidate will be encouraged to provide new ideas and share knowledge that will advance the firm s mission and his/her professional career.

Our IT Department is state-of-the-art: Windows AD environment

VOIP network; Cisco Switches and IP phones

Lenovo laptops (Thinkpads) and desktops (Thinkstations) running Windows 10.

Our main applications: Revit 2016, 2017 and 2018, AutoCAD 2018, Adobe CS Cloud suite and the Office 365 family of products.

The candidate will be directly responsible for providing end-user support to a staff of 165 Architects, Engineers, System Planners and Interior Designer s at two office locations. This position is an excellent opportunity to gain valuable experience with industry-standard computer hardware and software applications. Special projects may be assigned.

Key Responsibilities Include:

Acting as the first responder in our IT support team.

Managing the Techteam support group, prioritizing several open cases at one time

Installing and configuring computer hardware, operating systems and applications

Talking staff/clients through a series of actions, either in person or over the telephone

Troubleshooting system and network problems.

Diagnosing and solving hardware/software faults

Providing computer support, including procedural documentation

Following diagrams and written instructions to repair a fault or set up a system

Working continuously on a task until completion (or referral to third parties, if appropriate)

Building successful relationships with end-users

Assist with testing, evaluating and rolling out new technology

Minimum requirements:

Working towards a Bachelor's degree in a related field

Associate Degree is preferred

Self-motivation, teamwork, strong communication skills, can-do attitude, and the ability to multi-task

Please note: SMMA does not offer H-1B visa sponsorship for this position.

Location

Cambridge, Massachusetts, United States of America

Industry

IT

Rate

USD

Employment Agency

SMMA

Contact

SMMA

Reference

JS2365_453F9270DC0AD56063E29476C12A99D1/418224999

Posted Date

5/16/2018 1:51:21 PM

Permalink

http://www.jobnet.com.au/F59VB

Company info

Symmes Maini & McKee Associates
Website : http://www.smma.com/

Company Profile
Beginnings In 1955 two MIT engineering graduates, Parker Symmes '47 and William L. Maini '51, founded the firm. Three years later, when a graduate architect from Rensselaer, Jon McKee '49, joined them, Symmes Maini & McKee was established.

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