Description : Where good people build rewarding careers. Think that working in the insurance field can\u2019t be exciting, rewarding and challenging? Think again. You\u2019ll help us reinvent protection and retirement to improve customers\u2019 lives. We\u2019ll help you make an impact with our training and mentoring offerings. Here, you\u2019ll have the opportunity to expand and apply your skills in ways you never thought possible. And you\u2019ll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life. Job Description Allstate has an exciting opportunity for a Consultant Learning\u00a0Developer Intern in Wheeling, IL! Claims Learning & Development team provides strategic education to the claims business, including field staff, home office staff, and other stakeholders. The team is responsible for the execution of analysis, design, development, implementation, measurement, and coordination of high impact learning solutions. This job is responsible for the delivery of training material for a specific discipline. The individual will collaborate with co-workers, subject matter experts, and Project Managers on the design\/delivery elements for a project, responsible for complete end product delivery; Maintains\/archives published training materials\/content. The individual provides content support with respect to the Learning Management System (LMS). The individual also delivers compassionate service that is fast, fair, and easy, to ensure customer retention. The individual works independently, prioritizes the individual's own responsibilities, and manages the individual's own workload. The individual consistently meets, production, quality and\/or customer service goals. Key Responsibilities: Training and Education Delivery : Presentation delivery, interactive facilitation, planning and preparation Engagement & Influence: Team collaboration, relationship management, communication Maintains inventory of training programs and formal training received by personnel Develops training documentation Coaches students one-on-one as they work through hands-on exercises Identifies and recommends complex or advanced content to meet unit needs for training and development to management Leads or facilitates claim training and non-claims skills (customer service, communication, HR, etc.) through a variety of mediums, including in person, pre-recorded, or via Web meetings Assesses training participants individual learning and recommends to employee and\/or manager action or training needed to help improve understanding Field and CLD Liaison Collaborates with the Learning Management System team on training content and participates in LMS design meetings as a subject matter expert on training content and electronic management of content materials Supports users on how to use the LMS Customer Service Makes and maintains a connection with the internal\/external customer by understanding and meeting their needs; serves the internal\/external customer with empathy; and follows up to ensure that customer needs have been met Researches and responds to complex customer communications, concerns, conflicts or issues Reviews customer satisfaction results; participates in determining necessary personal and business unit action plans Job Qualifications \u00a0Background Required: Candidate should be pursuing a degree in education, communication, technology or other related field. Candidate should be highly organized, detail oriented, have strong interpersonal skills and the ability to work independently and in a team environment. Learning & Development Industry Acumen preferred Ability to interact effectively, and coach others on interacting effectively, with internal or external customers and act with empathy Experience in education, communications, and multimedia or other related course work. Insurance industry education preferred, but not required. Applies broad knowledge of analytical procedures to reconcile, manipulate, and recognize patterns of data Applies broad knowledge of problem solving skills and preparation of reports for analysis Applies broad ability to leverage learned technical skills in support of team objectives Applies broad knowledge of training facilitation and coaching skills Bilingual candidates are encouraged to apply Military candidates are encouraged to apply The following skills\/experiences are required: Rising senior-level college student or graduate student Course work or experience in Education, Technology and\/or Communications Additional skills: Project management, relationship management, coaching, excellent written and oral communications, team-work\/collaboration, measurement\/data analysis Skills required may be: Beginner Communication Beginner Project Management Proven ability to collaborate across boundaries The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.