Job added in hotlist
Applied job
Contract job
90-day-old-job
part-time-job
Recruiter job
Employer job
Expanded search
Apply online not available
View more jobs in Lexington, KY
View more jobs in Kentucky

Job Details

Athletics Ticket Office Intern

Salary
This position is paid biweekly

Location
Lexington, KY

Apply for this job






8 hit(s)  

Profile

Athletics Ticket Office Intern
Requisition Number
DU04225
Department Name
12D00:UKAA - Administrative Support
Work Location
Lexington, KY
Salary Range
This position is paid biweekly and compensated at $10.00 per hour with the opportunity to earn overtime.
Type of Position
Temporary
Position Time Status
Part-Time
Required Education
Bachelor’s Degree from an accredited institution.
Required Related Experience
None
Required License/Registration/Certification
None
Physical Requirements
To be able to lift, push, pull objects up to 50 lbs.
Shift
Days, Evenings & Weekends. Monday – Friday 8:00 am – 4:30 pm (37.5 hours/week), plus required evening and weekend overtime hours.
Job Summary
**MEMBERS ONLY**SIGN UP NOW***. Athletics Department is currently seeking candidates for two paid intern positions in the Ticket Office unit. Under the general direction of the Assistant AD for Ticket Operations, with specific supervision provided by his/her designees, these positions will assist full-time staff members in the coordination and operation of all ticketing functions for varsity sports and other special events. **MEMBERS ONLY**SIGN UP NOW***. Athletics Department sponsors 22 varsity sports and regularly provides ticketing services for Football, Men’s Basketball, Women’s Basketball, Baseball, Softball, Volleyball, Gymnastics, Men’s and Women’s Soccer, and Track & Field.
This internship is designed to expose the individual to all aspects of ticket operations, while using the Archtics computerized ticketing system. The objective of the internship is to help the individual learn all aspects of athletic ticketing, including customer service management, day-to-day operations, game day management, innovative ticket sales strategies, fiscal responsibility and a greater understanding of the athletic department as a whole.
The Ticket Office Internship is a temporary one-year commitment beginning in July/August 2018 and ending in June 2019. The internship may be renewed for a second one-year term at the discretion of the Assistant AD for Ticket Operations.
Review of applications will begin immediately and continue until qualified applicants have been selected. Please include three professional references along with the resume and cover letter.
Responsibilities include but are not limited to:
(1.) Operations
• Responsible for using the Archtics system to assist with order entry and customer inquiries regarding ticket and donation accounts.
• Assist in the supervision, oversight and operations at athletic events (including ticket sales, will call, ticket resolution, access control and complimentary admission gates).
• Coordinate and/or assist with managing ticket operations for assigned sports.
• Provide daily coverage for ticket office phones and windows, while demonstrating exemplary customer service skills to ensure a first-class fan experience. Effectively and accurately answer inquires, explain policies, educate fans and resolve issues.
• Assist in the training, supervision and support of student staff.
• Manage and process inbound and outbound mailings.
• Assist with daily printing of tickets and organization and distribution of will call tickets.
• Prepare invoices and receipts for customers as requested.
• Track and coordinate assigned metrics.
• Work in a professional and positive manner with various internal departments including event management, development, marketing and strategic communications.
• Participate and contribute in weekly ticket operations staff meetings.
• Manage ticket office beginning and end of day duties.
(2.) Systems & Finance
• Assist with season ticket payment plan compliance.
• Assist with daily reconciliation of sales and batch reporting.
• Assist with student ticket processes and operations.
• Assist with implementing and testing purchase processes.
• Assist with billing inquiries in a professional manner.
(3.) Communications, Customer Service & Sales
• Proactively sell season tickets, mini-plans, single-game tickets, group tickets and annual fund donations.
• Assist with renewing, servicing and retaining accounts by providing exemplary service and responding to customer needs.
• Assist the Marketing Department and Sales Department with coordinating youth and group admissions.
• Assist in monitoring the ticket office website for necessary updates.
• Conduct annual ticket pricing research.
• Assist with fan engagement initiatives, tabling at events and other special projects.
(4.) Other duties as assigned. Responsibilities are subject to change as needed for departmental efficiency.
Please attach a resume, cover letter. Please also attach a reference sheet, including three references under Specific Request One.
Skills / Knowledge / Abilities
o Passionate, dedicated, hardworking and organized with excellent written, verbal and interpersonal communication skills and a strong desire to pursue a career in customer service or college athletics.
o Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems and mobile platforms.
o Organizational skills with the ability to handle multiple tasks and details efficiently, often with numerous interruptions.
o Demonstrated sense of initiative and the ability to work independently and as part of a team.
o Demonstrated ability to resolve issues and make decisions using appropriate discretion.
o Ability to handle high pressure situations while being courteous and following appropriate customer service standards.
o Ability to establish effective working relationships with departmental employees and achieve objectives in a team environment.
o Superior integrity, ownership, accountability and responsibility.
o Prior experience with ticket operations and/or sales is preferred.
o Familiar with
SEC
and
NCAA
procedures and protocols.
Does this position have supervisory responsibilities?
No
Preferred Education/Experience
o Bachelor’s Degree from an accredited institution in sports management, business, or related field.
o Experience working in a customer service role or setting.
o Must be fully committed to delivering an exceptional guest experience for every customer by effectively responding and attending to customer needs.
o Demonstrated sense of initiative and the ability to work independently and as part of a team.
o Extra consideration will be given to qualified candidates with previous experience working in a ticket office setting or with the Archtics ticketing system.
o This position requires the flexibility to work extended hours, including nights, weekends and some holidays in addition to weekly office hours. Must work all home football games and other ticketed events as assigned.
Deadline to Apply
07/13/2018
University Community of Inclusion
**MEMBERS ONLY**SIGN UP NOW***. is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors **MEMBERS ONLY**SIGN UP NOW***. is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
How many years of experience do you have working in an athletic department at a university? None
More than 0, up through 1 year
More than 1 year, up through 3 years
More than 3 years, up through 5 years
More than 5 years
How many years of experience do you have in a customer service role? None
More than 0, up through 1 year
More than 1 year, up through 3 years
More than 3 years, up through 5 years
More than 5 years
Do you have prior experience working in a ticket office setting? Yes
No
Do you have prior experience working with the Archtics ticketing system? Yes
No
Applicant Documents
Required Documents
Resume
Cover Letter
Specific Request 1
Optional Documents
**MEMBERS ONLY**SIGN UP NOW***. · An Equal Opportunity University · ****Human Resources · **** option 2 · Email
: ****
Click here
to obtain more information on **MEMBERS ONLY**SIGN UP NOW***. being an Equal Opportunity Employer.

Company info

Sign Up Now - InternshipCrossing.com

Similar Jobs:
Job Description University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details Job Title Kentucky 4-H Camp Environmental Ed Intern (Fall 2018) Requisition Number DU03668 Department Nam...
Job Description University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details Job Title Lake Cumberland 4-H Camp International Intern Requisition Number DU03944 Department Name 81361:...
Job Description University of Kentucky Equal Employment Opportunity/M/F/disability/protected veteran status. Posting Details Job Title Lake Cumberland 4-H Camp International Intern Requisition Number DU03944 Department Name 81361:...
I found a new job! Thanks for your help.
Thomas B - ,
  • All we do is research jobs.
  • Our team of researchers, programmers, and analysts find you jobs from over 1,000 career pages and other sources
  • Our members get more interviews and jobs than people who use "public job boards"
Shoot for the moon. Even if you miss it, you will land among the stars.
InternshipCrossing - #1 Job Aggregation and Private Job-Opening Research Service — The Most Quality Jobs Anywhere
InternshipCrossing is the first job consolidation service in the employment industry to seek to include every job that exists in the world.
Copyright © 2018 InternshipCrossing - All rights reserved. 168