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Job Details

Guest Service Intern- University Center Chicago

Company name
Peak Campus Companies

Location
Chicago, IL

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Profile

Overview
The Guest Service Intern is a crucial member of the Conference Chicago and University Center team. With this position comes the responsibility of promoting Conference Chicago and displaying model customer service.  The Guest Service Intern is expected to act maturely and be attuned to the goals and objectives of Conference Chicago and University Center at all times. 

During the summer months, University Center offers full service accommodations to students, corporate interns and conference attendees.  The Guest Service Intern will be immersed in all facets of University Center's summer conference and housing operations, and will rotate between the positions of Guest Service Agent, Guest Room Attendant, and Shift Supervisor.  The Guest Service Intern will work directly with conference operations department and sales department. 
Responsibilities

Monitor and work Guest Service Front Desk
Check conference guests and building residents into and out of appropriate units
Act as guest contact, field guest calls and requests as needed
Add required charges and payments on guest ledgers
Receive payments and process payments for guests
Verify room statuses prior to guest room check in and after guest check out
Create and maintain the room status reports and update system accordingly
Work with housekeeping to ensure all rooms are properly checked and inventory is properly organized.
Review and confirm housing numbers, unit type, linen service, meal requirements and proper documentation for arriving conference groups
Perform necessary concierge duties
Complete rounds with onsite Resident Assistances at least once a week.
Attend necessary staff meetings and trainings
Supervise Guest Service Agents and Guest Room Attendants when serving as Shift Supervisor
Assist with maintaining key inventory and security, re-encode and make new keys when necessary
Keep room inventories up to date; update any changes to housing assignments and lists
Communicate all relevant information to next shift and to Management prior to ending shift

Qualifications
Education/Experience and Technical Requirements:

Previous management, hospitality and customer service education and experience required
Must possess exemplary ability to work well with students, staff, management and guests
Must display strong leadership qualities
Ability to accurately operate multiple computer programs and office equipment
Good organizational skills
Ability to communicate effectively with others

Physical Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
Constantly operates a computer and other office productivity machinery (i.e., a calculator, copy machine, and computer printer)
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Company info

Peak Campus Companies
Website : http://www.peakcampus.com/

Company Profile
People Matter Most” is our most important core value. Put quite simply, we are a people business, and our team is the single most important asset on our balance sheet. As such, we place great emphasis on hiring the right people, and then providing the training that our employees need to be the best at what they do. We celebrate success, recognize achievement, and ensure that everyone stays connected. And every decision we make for the company starts here.

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